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Travel Services Group Leader

Location:  Livermore, CA
Category:  Administrative/Management
Job ID: 103526
Job Code: 
Date Posted: 

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Science and Technology on a Mission!

For more than 60 years, the Lawrence Livermore National Laboratory (LLNL) has applied science and technology to make the world a safer place.

We have an opening for a Travel Specialist 4.  You will oversee the administration of travel function activities. You will plan, develop, modify and implement the Laboratory Travel (Foreign and Domestic), Conference, Meetings, and Special Disbursement program and policies and procedures.  This position is in the Business Directorate.

Essential Duties
- Provide strategic guidance and direction regarding the LLNL Travel (Foreign and Domestic), Conferences (Sponsored and Co-Sponsored), Special Disbursement and Hosted Meetings/Events Programs.  Plans and directs the strategies and supervision of the Travel Services and Special Disbursement group.
- Manage the subcontract relationship with the Laboratory's contracted travel program vendors; monitors customer satisfaction and compliance with contract terms; and facilitates issue resolution.
- Develop, recommend, and oversee the implementation of travel procedures and guidelines in accordance with the Travel, Conference, Meetings, and Special Disbursement Programs.  Policy contained in Prime Contract and the Federal Travel Regulations.
- Monitor trends and best practices in the travel industry and recommend changes in the travel program.
- Negotiate with preferred travel vendors such as airlines, hotels, and car rental companies to promote service and reduce costs.
- Develop and implement travel awareness and training for LLNL employee travelers and travel arrangers.   Monitor customer satisfaction of travel services and ensures that customer needs are met or exceeded; develop and implement self-assessment metrics to monitor and manage organizational performance of the travel group.
- Provide guidance to employees and senior management concerning complex issues related to interpretation of the travel, foreign travel, conference, and special disbursement policies. Briefs various Laboratory organizations on new travel initiatives, changes in travel policies, etc.
- Develop and implement processes to monitor and manage the organizational performance of the Travel Services Group and travel suppliers.
- Perform other duties as assigned.

- Bachelor’s in Business Administration, or equivalent combination of education and related experience.
- Significant experience and broad expert knowledge of travel management practices and travel reimbursement processes, practices, systems and procedures.
- Experience administering and advising on conference planning and attendance policies and procedures. Experience developing informational briefings and training presentations and making presentations to all levels of personnel and management, both internal and external to LLNL.
- Experience working in a travel agency or corporate travel management, emphasizing a service orientation.
- Experience with government cost allowability principles associated with travel and conference management.
- Advanced organizational, problem solving, decision-making, analytical and leadership skills necessary to independently advise, recommend and approve appropriate actions and implement solutions.
- Advanced written, verbal and negotiation skills necessary to effectively explain, present, advise, and influence managers, administrators and employees on a variety simple and complex issues.
- Advanced customer service skills that demonstrate responsiveness to customer needs and requests and experience working with customers to meet common goals.
Desired Qualifications
- Travel agency or corporate travel management experience/certification emphasizing a service orientation and knowledge of industry contracts and best practices.
- Knowledge of relevant LLNL, US government, and UC travel policies and regulations.
- Knowledge of accounting practices as it relates to travel expense reimbursement.

Security Clearance:  This position requires a Department of Energy (DOE) Q-level clearance.

If you are selected, we will initiate a Federal background investigation to determine if you meet eligibility requirements for access to classified information or matter. In addition, all L or Q cleared employees are subject to random drug testing.  Q-level clearance requires U.S. citizenship.  If you hold multiple citizenships (U.S. and another country), you may be required to renounce your non-U.S. citizenship before a DOE L or Q clearance will be processed/granted.

Note:  This is a Career Indefinite position.  Only Laboratory employees with Career Indefinite or At Will status may apply for this position.  

About Us

Lawrence Livermore National Laboratory (LLNL), located in the San Francisco Bay Area (East Bay), is a premier applied science laboratory that is part of the National Nuclear Security Administration (NNSA) within the Department of Energy (DOE).  LLNL's mission is strengthening national security by developing and applying cutting-edge science, technology, and engineering that respond with vision, quality, integrity, and technical excellence to scientific issues of national importance.  The Laboratory has a current annual budget of about $1.8 billion, employing approximately 6,500 employees.


LLNL is an affirmative action/ equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, national origin, ancestry, sex, sexual orientation, gender identity, disability, medical condition, protected veteran status, age, citizenship, or any other characteristic protected by law.