Contact Us

Q: Who can I contact if I have questions about the application process?

A: Our Careers Help Desk is happy to help. You can contact the Help Desk at:
Phone: 925-422-0045
Submit a ticket. Help Desk hours: Mon – Thurs 8:00am – 4:30pm, Fri 8:00am – 4:00pm (Pacific Time)

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Job Search/Applying

Q: Why do I have to sign in with my Active Directory password just to search for jobs?

A: The Careers Page is not hosted onsite, so authentication is required to access it.

Q: How long are jobs posted?

A: Our jobs are posted for a minimum of seven calendar days. Once this minimum posting requirement has been met, postings are removed at the discretion of the hiring organization.

Q: I applied for a job online. Who can I contact regarding the status of my application?

A: Once you apply for a job, the hiring organization will select the best qualified applicants and contact potential interviewees directly.

In addition, the following automated status e-mails will be sent as appropriate:

  • Application confirmation: this email will be sent once your resume has been received
  • Under consideration: this email will be sent every two weeks as long as you remain under consideration
  • No longer under consideration: this email will be sent if you are not selected for an interview
  • Notification of listing cancellation: this email will be sent if the position to which you applied will not be filled
  • Confirmation of withdrawal: this email will be sent if you withdraw your application

Q: How can I tell if a position I’ve applied for has been filled?

A: After reviewing resumes, the hiring organization will determine which candidates to interview and contact potential interviewees directly. Individuals who are interviewed will be notified of selection or non-selection for a position by the hiring organization. You may check the status of your application by selecting the “Log in to your profile” button on the Careers Page. Once you sign in, select the "My Job Applications" link to see your status for the job(s) to which you have applied. If your status indicates ‘Submitted’, it means that your resume is still under review. If the status indicates ‘No longer under consideration’, it means that your resume has been reviewed and other, more qualified candidates have been selected to move forward in the hire process, or that the position has been filled.

Q: Can I receive notifications when specific types of positions become available?

A: Yes, you can set up a job search agent to be automatically notified via email when new jobs matching your search criteria are listed.

Q: Can I log out and then log back in at another time to complete my application?

A: Yes, at any time during the application process, you can select the “Continue Later” button. You will then receive an email that includes a link to your application. To complete it, just click on the link.

Q: Can I change my application after I’ve submitted it?

A: Your application cannot be changed after you have submitted it. You may contact the Help Desk to submit an updated resume but should only do so if your information has changed significantly (e.g., you have received a degree or certificate since the time you initially applied).

Q: Can I reapply to a position?

A: The only time it is possible to reapply to a position is if you answered a prescreening question incorrectly and received a notice that you are not eligible to apply. Otherwise, you will receive an email indicating that your application was already submitted. You may contact the Help Desk to submit an updated resume but should only do so if your information has changed significantly (e.g., you have received a degree or certificate since the time you initially applied).

Q: I’m having trouble with the application process; what should I do?

A: Contact our Careers Help Desk at 925-422-0045 or submit a ticket.

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Referral Bonus Positions

Q: How can I view positions that are eligible for an employee referral bonus?

A: If a position is eligible for an employee referral bonus, it is noted in green to the right of the job title, along with the bonus amount. To see a list of all employee referral bonus-eligible positions, click on “advanced search” and place a check in the “Referral Bonus Positions” checkbox, then select the “Search” button.

Q: Are there any restrictions on the Employee Referral Bonus Program?

A: Yes. Certain referrals are not eligible (e.g., referral of current LLNS or supplemental labor employees), and some employees are excluded from receiving referral bonuses (e.g., managers and supervisors who are within the chain of command of the bonus-eligible position). More information is available on the Employee Referral Bonus Program webpage (note: you must be onsite to access the webpage).

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Password/User Name

Q: What do I do if I forgot my password?

A: If you have forgotten your password, click on the ‘Sign In’ link, then the 'Forgot Password' link. Enter your user name in the ‘User Name’ field’ and click on the ‘Email New Password’ button. A new password will be emailed to you.

Q: What do I do if I forgot my user name?

A: If you have forgotten your user name, click on the ‘Sign In’ link, then the 'Forgot User Name' link. Enter your email address in the ‘Primary Email Address’ field’ and click on the ‘Email User Name’ button. Your user name will be emailed to you.

Q: How can I change my password?

A: Sign in to the Careers page, click on the ‘My Account Information’ link, then select the ‘Change Password’ link.

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Technical Issues

Q: I received the following error message; “Cannot process your resume – it may be too small or the incorrect file. Please check the file and try again.”, what do I do?

A: This message will typically appear if you attempt to upload a scanned resume or picture file, which we are unable to accept. Please try uploading a different file.

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Appointment Definitions

Q: Where can I find information about LLNL appointments?

A: For LLNL appointment definitions, refer to this document.

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